Privacy Policy
Last updated: 6 October 2026
This policy explains what personal information Planet Printing collects through this website, why we collect it and how we look after it. Planet Printing is the trading name of Planet Unipessoal, Lda, Rua Avenida 20 de Maio, Audian, Dili, Timor-Leste.
Information we collect
- Quote and contact forms: your name, company or organisation, email address, phone or WhatsApp number, the details of your request, and any file you upload (for example artwork or a photo of the location).
- WhatsApp, phone and email: when you contact us this way, we receive the details you share with us. WhatsApp conversations are also covered by WhatsApp’s own privacy policy.
- Website statistics: we use Google Analytics and Jetpack statistics to understand how visitors use the site, for example which pages are viewed and which contact buttons are clicked. These tools use cookies or similar technology and collect technical information such as browser type, device, approximate location and pages visited. We do not use this information to identify you personally.
- Spam protection: form submissions are checked by Akismet to filter out spam. Akismet processes the content of the form and technical data such as your IP address for this purpose.
- Shop pages: if you use the shop, cart or account pages, WooCommerce stores the details needed for those features, such as the items in your cart and the details you enter in your account.
How we use your information
- To reply to your request and prepare a quotation.
- To produce and install your order and to issue invoices.
- To keep records we need for our business and accounting.
- To improve our website and services.
We do not sell your personal information, and we do not send you marketing messages unless you ask us to.
Who can see your information
Only our staff who handle your request or order. Messages from our website forms are delivered to our company email. We also use trusted service providers to run this website, email and statistics (such as our web hosting provider, Google and Automattic, the company behind Jetpack and Akismet). They process data on our behalf and may store it on servers outside Timor-Leste.
How long we keep it
We keep your information for as long as we need it to answer your request, complete your order and meet our business and accounting obligations. After that, we delete it or keep it only in our financial records.
Your choices
- You can ask us what information we hold about you, and ask us to correct or delete it.
- You can block or delete cookies in your browser settings. The website will still work.
To make a request, email marketing@planetprinting.tl or call +670 7700 6677.
Changes to this policy
We may update this policy when our website or services change. The date at the top shows the latest version.
Contact
Planet Unipessoal, Lda (Planet Printing)
Rua Avenida 20 de Maio, Audian, Dili, Timor-Leste
Email: marketing@planetprinting.tl · Phone/WhatsApp: +670 7700 6677